Tenant Information
Welcome to renting through Ray White Oak Flats/ Albion Park Rail we trust you will enjoy your new home, should you have any concerns or queries during your tenancy period, please don't hesitate to contact one of our property management team on 4256 2000.
Meanwhile, the following information outlines how our property management operates and hopefully answers any questions you may have now or in the future.
Location
62 Central Ave
Oak Flats,
NSW, 2529
p (02) 4256 2000
f (02) 4256 6225
e kerissa.vause@raywhite.com
Office Hours
Monday: Friday 9.00am- 5.00pm
Saturday: 9.00am - 4pm
Sunday: Closed
Tenancy Application
To ensure you are in a position to apply for a lease on a property, please ensure you have the following documents and information:
Our application form completed with Current address, landlord and managing agent.
Previous address, landlord and managing agent.
100 Points id: Drivers Licence etc.
Employment details including telephone number and period of employment.
Number of occupants including adults, children, pets.
Next of kin - different to the person you will be residing with.
Tenancy Agreement
The law requires a written tenancy agreement is drawn up between all tenants and landlords including a report outlining the condition of the property prior to tenancy. Should a dispute arise over the condition of the property at the end of the tenancy, the report is an important reference point. The landlord/agent can ask the tenant to pay half the cost of preparation of the tenancy agreement but only up to $15.
Rent Payments
Tenants are required to pay two weeks rent in advance for properties with a weekly rent up to and including $499. Tenants paying $500 a week or more are required to pay monthly in advance. Rental payments must be paid into the trust account with the ANZ bank, direct debit or internet transfer. No cash payments accepted.
Rental Bond
Bond totalling four weeks rent (six weeks for furnished properties) is lodged with the NSW Department of Fair Trading as security against any damage or excessive wear and tear to the property. The bond is refunded after a tenant vacates provided the property is left in the same condition it was when the tenancy began (allowing for reasonable wear and tear) and also provided there is no other money owing.
Inspections
Four Periodic inspections a year by our Property Management team will be carried out during your tenancy with our team giving 7 days notice of the visit. Inspections are carried out to check on the condition of the property and to check if any regular maintenance is needed.
Keys
Our office holds duplicate keys which are available in case of emergency. However, there is no after hours service for those who have lost or misplaced their key. Therefore, tenants should make their own arrangements about a suitable location for a spare key. Permission must be sought to change locks and if granted, a spare set of keys must be provided to the office.
Maintenance And Repairs
We ask that all non-urgent requests for repairs or maintenance are emailed or sent to our office by letter — For emergencies, call the office on 42562000. Our property management team will endeavour to ensure any repair work is carried out as soon as possible, however delays can occur due to the need to seek landlord approval and to find a suitable time for the appropriate tradespeople to fix the problem.
If a firm arrangement relating to access to the property is not kept by a tenant with a tradesperson, the cost of the visit will be passed onto the tenant.
Ending The Tenancy
Please refer to your Residential Tenancy agreement regarding the appropriate notice you must give prior to ending your lease. You can also refer to the “Renting Guide” from the Department Of Fair Trading. This document was issued to you by our team at the beginning of your tenancy. You can also visit their web site www.fairtrading.nsw.gov.au/realestaterenting.html If you still have questions please also refer to your Residential Tenancy Agreement regarding the appropriate notice that you must give prior to ending your tenancy. If you are still unsure of conditions of ending your tenancy, please feel free to contact our team for assistance.
Meanwhile, the following information outlines how our property management operates and hopefully answers any questions you may have now or in the future.
Location
62 Central Ave
Oak Flats,
NSW, 2529
p (02) 4256 2000
f (02) 4256 6225
e kerissa.vause@raywhite.com
Office Hours
Monday: Friday 9.00am- 5.00pm
Saturday: 9.00am - 4pm
Sunday: Closed
Tenancy Application
To ensure you are in a position to apply for a lease on a property, please ensure you have the following documents and information:
Our application form completed with Current address, landlord and managing agent.
Previous address, landlord and managing agent.
100 Points id: Drivers Licence etc.
Employment details including telephone number and period of employment.
Number of occupants including adults, children, pets.
Next of kin - different to the person you will be residing with.
Tenancy Agreement
The law requires a written tenancy agreement is drawn up between all tenants and landlords including a report outlining the condition of the property prior to tenancy. Should a dispute arise over the condition of the property at the end of the tenancy, the report is an important reference point. The landlord/agent can ask the tenant to pay half the cost of preparation of the tenancy agreement but only up to $15.
Rent Payments
Tenants are required to pay two weeks rent in advance for properties with a weekly rent up to and including $499. Tenants paying $500 a week or more are required to pay monthly in advance. Rental payments must be paid into the trust account with the ANZ bank, direct debit or internet transfer. No cash payments accepted.
Rental Bond
Bond totalling four weeks rent (six weeks for furnished properties) is lodged with the NSW Department of Fair Trading as security against any damage or excessive wear and tear to the property. The bond is refunded after a tenant vacates provided the property is left in the same condition it was when the tenancy began (allowing for reasonable wear and tear) and also provided there is no other money owing.
Inspections
Four Periodic inspections a year by our Property Management team will be carried out during your tenancy with our team giving 7 days notice of the visit. Inspections are carried out to check on the condition of the property and to check if any regular maintenance is needed.
Keys
Our office holds duplicate keys which are available in case of emergency. However, there is no after hours service for those who have lost or misplaced their key. Therefore, tenants should make their own arrangements about a suitable location for a spare key. Permission must be sought to change locks and if granted, a spare set of keys must be provided to the office.
Maintenance And Repairs
We ask that all non-urgent requests for repairs or maintenance are emailed or sent to our office by letter — For emergencies, call the office on 42562000. Our property management team will endeavour to ensure any repair work is carried out as soon as possible, however delays can occur due to the need to seek landlord approval and to find a suitable time for the appropriate tradespeople to fix the problem.
If a firm arrangement relating to access to the property is not kept by a tenant with a tradesperson, the cost of the visit will be passed onto the tenant.
Ending The Tenancy
Please refer to your Residential Tenancy agreement regarding the appropriate notice you must give prior to ending your lease. You can also refer to the “Renting Guide” from the Department Of Fair Trading. This document was issued to you by our team at the beginning of your tenancy. You can also visit their web site www.fairtrading.nsw.gov.au/realestaterenting.html If you still have questions please also refer to your Residential Tenancy Agreement regarding the appropriate notice that you must give prior to ending your tenancy. If you are still unsure of conditions of ending your tenancy, please feel free to contact our team for assistance.